The Analysis about the Impact of ISO 10002:2004 System on Complaint Handling from the Perspectives of Eight Taiwan Small Business Overseas Sales Representatives
碩士 === 國立雲林科技大學 === 應用外語系碩士班 === 101 === The main purpose of this study was to explore the factors that handle the customer complaints efficiently, and through the viewpoint of ISO 10002:2004 to investigate the errors, obstacles and misunderstandings during the complaint handling that usually encoun...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/60334131337251265726 |