The Analysis about the Impact of ISO 10002:2004 System on Complaint Handling from the Perspectives of Eight Taiwan Small Business Overseas Sales Representatives
碩士 === 國立雲林科技大學 === 應用外語系碩士班 === 101 === The main purpose of this study was to explore the factors that handle the customer complaints efficiently, and through the viewpoint of ISO 10002:2004 to investigate the errors, obstacles and misunderstandings during the complaint handling that usually encoun...
Main Authors: | Yi-shin Lin, 林宜忻 |
---|---|
Other Authors: | John Cheng |
Format: | Others |
Language: | en_US |
Published: |
2013
|
Online Access: | http://ndltd.ncl.edu.tw/handle/60334131337251265726 |
Similar Items
-
Application of ISO 10001 and ISO 10002 in engineering courses
by: Honarkhah, Mehdi
Published: (2010) -
A Study on The Value Creation in Customer Complaints Handling – Post-sales Service for Buildings
by: Chien-Cheng Su, et al.
Published: (2009) -
The Customer Complaint Behavior for Overseas Group Tour
by: Po Yu Chiang, et al.
Published: (2017) -
NHS Present Complaint Handling System about Healthcare. Is it Fit for the Purpose?
by: Muhammad Tahir
Published: (2018-04-01) -
Social Media and Complaints Handling
by: Karapetyan, Margarit
Published: (2013)