A Study of Technology Infusion in Service Affect Customer Satisfaction and Behavior Intention- Using Applications as an Example
碩士 === 元智大學 === 經營管理碩士班(企業管理與服務科學學程) === 101 === Knowing the feature of technology and managing the service delivery system are the keys of business success. Since technology was rapidly growing fast and infusing in service, the service encounter, which is called as the moment of truth during the se...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/mhexk5 |