A Study of the Influencing Factors and the Relationship of Customers' Satisfaction, Loyalty, and Intention to Recommend in Adult Foreign Language Cram School

碩士 === 國立中正大學 === 高階主管管理碩士在職專班 === 102 === In the competitive market environment, because of the rise of consumer awareness, they all want to satisfy the consumers’ demands in various service industries. The cram school industry is one of the service industries, when the students choose the cram sch...

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Bibliographic Details
Main Authors: Nuling,Huang , 黃女玲
Other Authors: 廖則竣
Format: Others
Published: 2014
Online Access:http://ndltd.ncl.edu.tw/handle/65291663538209129537