Extending the Importance-Performance and Gap Analysis Model to Explore the Service Quality of Signature Verification System
碩士 === 中華大學 === 科技管理學系碩士班 === 102 === The study aims to analyze the perceived service quality of electronic official documents signature verification system. The Importance-Performance Gap Analysis (IPGA) (Lin, Chan, &; Tsai, 2009) were been used to analyze the service performance of signature v...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84073443290619902621 |