A Study on the Relationships among Affective Professional Commitment, Emotional Labor, Emotional Exhaustion, and Customer Orientation
碩士 === 長榮大學 === 企業管理學系碩士班 === 102 === In the service industries, many service organizations have explicit or implicit emotional display rules – that is, showing the appropriate emotions and behaviors when front-line workers interact with customers face to face(Groth,Hennig-Thurau, and Walsh, 2009; H...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/78722769652192614041 |