The Influence of the Implement Hotel Star Rating Evaluation to Service Quality and Customer Loyalty－A Case of E－DA Skylark Hotel and Royal Hotel
碩士 === 大葉大學 === 休閒事業管理學系碩士班 === 102 === This study focus on the relationships of service quality and customer loyalty in different rating evaluation between four-star hotel and five-star hotel, and explored the varieties of service quality and customer loyalty by different variables of personal ba...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/zcxdrq |