Applying Importance-Performance Analysis to Improve Service Quality of a Department of University

碩士 === 大葉大學 === 管理學院碩士在職專班 === 102 === The number of universities in Taiwan has been greatly increased in recent years according to the higher education policy. However, the birth rate keeps decreasing gradually; as a result, our higher education market presents an oversupplied and extremely competi...

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Bibliographic Details
Main Authors: Chen Chia-Yi, 陳佳怡
Other Authors: Zeng,Cingjhih
Format: Others
Language:zh-TW
Published: 2014
Online Access:http://ndltd.ncl.edu.tw/handle/26157098561239643733