A Study of the Relationship between Service Innovation and Customer Satisfaction in International Tourism Hotels – Customer Experience as Mediator
碩士 === 輔仁大學 === 餐旅管理學系碩士班 === 102 === This study aims to explore the relationship between service innovation and customer satisfaction in Taiwan international hotel lodging industry. By purposive sampling of lodging customers who have lived at least once in Taiwan international tourism hotels within...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/s2m39j |