Evaluation of Police Job Stress Improvement Strategies with Fuzzy Multiple Criteria

• Main Authors: Chih-Chieh Liu, 劉志傑
• Other Authors: Junn-Yuan Teng
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/64858121469506061765

碩士 === 華梵大學 === 工業工程與經營資訊學系碩士班 === 102 === Abstract The purpose of this research is to evaluate improvement strategies of police job stress by use of fuzzy multiple criteria evaluation method. Through the establishment of a hierarchical structure and professional judgment of experts, then capture the consensus judgment to analysis. In this research, some important sources of stress are selected through the first expert questionnaire survey. In the evaluation system, four levels are considered, namely the overall objective, stress aspects, evaluation criteria, as well as improvement strategies. Five aspects in the stress level, including work, organization, colleagues, family, and society. There are fifteen criteria in the criteria level, including heavy workloads, long duty periods, heavy work responsibilities, etc. A total of six improvement strategies in the strategic level, including simplifying the police service, increased leisure activities, etc. The second expert questionnaire survey was executed in accordance with the established evaluation hierarchical structure. The consensus ranks of criteria importance and strategies performance from expert judgment was captured to integrate evaluation by using fuzzy multiple criteria evaluation method. Finally, this research find out the more appropriate improvement strategies for improving the police job stress, and to list out their priority ranking by using ranking of fuzzy numbers method. According to the result of this research, “work aspect” is very important aspects, “many co-operation” and “irregular life” are very important criteria, “to simplify police operations”, “to re-examine the Act of the police duties to assist”, and “to return to normal performance review system” has the higher priority improvement strategies. Keywords：Police, job stress, strategy, fuzzy number, multiple criteria, evaluation.