A Study of the Relationships among Employee-displayed Emotion, Trust, Physical Surroundings and Customer Perceived Value: Empirical Cases of Clinics and Beauty
碩士 === 國立高雄應用科技大學 === 人力資源發展系碩士班 === 102 === With the service economics coming, consumers care about the feeling of perceived value in the service process rather than the price consumers paid for. In this research, it examines relationships among employee-displayed emotion, trust, physical surroundi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/259ndt |