The Effects of Types of Embarrassment and Perceived Embarrassment on Revisit Intentions
碩士 === 國立高雄應用科技大學 === 國際企業研究所 === 102 === Nowadays service industry more emphasizes on customer-oriented services, but service failures inevitably appear during the service contact. At this time, the service recovery and service personnel’s behavior will affect consumers’ perceived degree of emb...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/61039378914604542110 |