The Effect of Customer Incivility on Withdraw Behavior and Organization Citizenship Behaviors – Mediating Role of Emotional Exhaustion.
碩士 === 銘傳大學 === 諮商與工商心理學系碩士在職專班 === 102 === Drawing from the conservation of resources theory, this study had three objectives: first, to assess the effect of the first line employees’ perception of customer incivility on their withdrawal behavior and organizational citizenship behavior, respectivel...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/29966458987786854815 |