Some Solutions to Improve Service Quality and Customer Loyalty in Heineken Viet Nam
碩士 === 美和科技大學 === 企業管理系經營管理碩士班 === 102 === The main purpose of this research is to assess customer satisfaction, loyalty and build models study the factors affecting of clients with services of Heineken. From this study, the proposed recommendations and solutions can be used to increase customer sat...
Main Authors: | Nguyen Minh Tuan, 阮明俊 |
---|---|
Other Authors: | Mei-Chun Yuan |
Format: | Others |
Language: | zh-TW |
Published: |
2014
|
Online Access: | http://ndltd.ncl.edu.tw/handle/17030812949479981772 |
Similar Items
-
CUSTOMER LOYALTY AND ITS ANTECEDENTS: AT SUPERMARKETS IN VIET NAM
by: Nguyen Thi Le Van, et al.
Published: (101) -
The investigation of service quality, customer satisfaction and customer loyalty in hostel industry: the case study of hostels at French Quarter in Hanoi, Viet Nam.
by: Nguyen Thi Xuan, et al.
Published: (2018) -
The Factors Affecting the Loyalty of Customers Using ATM Service at Vietinbank in Nam Dinh, Viet Nam
by: Tran Duc Thinh, et al.
Published: (2010) -
Factors Affecting Customer Loyalty: A Case Study of Express Service at Hop Nhat Viet Nam Corporation
by: Nguyen Hoang Tung, et al.
Published: (2015) -
Customer Loyalty in Economic Developing Countries - A case study of Viet Nam Telecommunications Market
by: Nga - Nguyen, et al.
Published: (2012)