The Relationships among Service Failure Attribution Failure Satisfaction and Overall Satisfaction
碩士 === 國立彰化師範大學 === 企業管理學系 === 102 === Abstract Recently, service recovery has become a more important research topic due to the inten-sively increasing need of services in all businesses. Because of the intangibility, inseparability, variability, and perishability in services, service failure (w...
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| Format: | Others |
| Language: | zh-TW |
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2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/52390868069761757904 |