Call Center Implement the Study of Centralized Management Researching about Customer Service Quality： A Case of C. Telecom
碩士 === 國立東華大學 === 國際企業學系 === 102 === This study focuses on implementing a centralized side listening for customer service quality, assessing operations, developing the standard utterance and customer satisfaction in call center. This study uses the dependent sample t test to inspect the results...
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| Format: | Others |
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2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/hw34ys |