A Study of the Relationship between Authentic Leadership and Proactive Customer Service Performance: Investigating the Mediating Role of Organization-Based Self-Esteem and the Moderating Role of Authentic Followership
碩士 === 國防大學 === 運籌管理學系 === 102 === The aim of this research is to explore the relationship between authentic leadership and proactive customer service performance (PCSP) and is to examine the mediating role of subordinate’s organization-based self-esteem (OBSE) and the moderating role of authentic f...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/bhrbmk |