The Internal Service Gaps and Key Performance Indicators of the Semiconductor Testing Sites
碩士 === 國立高雄第一科技大學 === 運籌管理研究所 === 102 === Understanding customer requirements is the prerequisite for a customer-oriented enterprise to achieve its business goals. The service quality gap model has often been employed to interpret the differences between customer’s expected performance (i.e., demand...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/05866597211454476914 |