| Summary: | 碩士 === 國立臺灣海洋大學 === 食品科學系 === 102 === Due to changing eating habit of consumers, demands for cold chain are increasing worldwide. In Taiwan, lack of good temperature-controlled logistics practice in food hygiene law and lack of quality assurance management standards are great concerns for food and logistics industries. Logistics planning in temperature-controlled food products is different from other products. For example, requirements for air-conditioned transportation and storage means make planning and transportation very difficult. Therefore, this research aimed to investigate effective temperature-controlled logistics operational practice factors, and analyze how they affect food safety and logistics performances. Case study interview and survey questionnaire are used in this research. The purpose of the case study is to establish the framework and research hypotheses. Semi-structured in-depth interviews to three temperature-controlled food related companies took place between September to December 2013. The result of interviews found that temperature-controlled logistics operational practice should be developed base on resource-based view theory. Temperature-controlled logistics operational practices should include tangible resources (such as chilled or frozen infrastructures), intangible resources (such as professional knowledge), and good temperature-controlled logistics management related activities from storage to delivery. Survey questionnaires were mailed to 1834 frozen and refrigerated food manufacturers. Finally, 165 valid questionnaires were collected, resulting in 9.1% of response rate. According to regression analysis results, temperature-controlled logistics management capabilities include temperature, speed, hygiene and emergency response. Moreover, among these the study found that good hygiene management can improve the food safety and logistics performance, followed by speed. The findings offer a novel view for food manufacturers to improve temperature-controlled logistics management which broadens the scope from pure theory perspective to operational practice of temperature-controlled logistics.
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