Integrating QFD, Kano’s Model and Importance-Performance Analysis to Explore the Service Quality in Tax Administration
碩士 === 國立高雄大學 === 亞太工商管理學系碩士班 === 102 === This study is mainly about the service quality provided by Tax Administration. The findings of this study are based on the SERVQUAL questionnaire. The researchers had done the analysis about the quality and trait of tax authorities by combining Kano two-dime...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/56767816651868293178 |