Not only employees affect customers, but customers also affect employees: exploring the relationship among customer emotion, employee emotion, and emotional labor
碩士 === 國立高雄大學 === 經營管理研究所 === 102 === Prior studies found that employee emotion may be related with emotional labor. Researchers indicated that more studies are needed to investigate the relationship between the positive and negative affectivity of employees and emotional labor. Thus, the first purp...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/seq6dn |