Applying Two-Dimension Quality Model and IPA analysis on the Service Quality of Tire Manufacturer：A Case Study of Cheng-Shin Tire Company
碩士 === 國立虎尾科技大學 === 工業工程與管理研究所在職專班 === 102 === This study takes the tire manufacturer as the object and explores the customer''s view and evaluation of the service quality of the product providers. This study applies mainly the Kano Two-Dimension Model and is supported with Importa...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/zq4jt2 |