Service quality and Customer satisfaction of Internet Banking service in Vietnam
碩士 === 中國文化大學 === 國際貿易學系 === 102 === This paper aims to investigate the relationship between service quality dimensions, customer satisfaction, customer loyalty and positive word-of-mouth in Internet Banking service in Vietnam. Six service quality dimensions including efficiency, reliability, fulfil...
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| Format: | Others |
| Language: | en_US |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/13454722104124132654 |