Customer Relationship Management and Human Resource Capability in Taiwan’s Bank Service Environment: Evaluating the Role of Information Technology Applications
碩士 === 樹德科技大學 === 經營管理研究所 === 102 === Customer Relationship Management (CRM) and Human Resource (HR) capability have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, partic...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/10873136346415473842 |