The Research of Service Quality,Customer Claims and Emotional Labor affect Perceived Value and Customer Satisfication－the Military Cemetery As an Example
碩士 === 南台科技大學 === 企業管理系 === 102 === The research in this paper focus on the influence of service quality, customer claims and emotional labor affect perceived value and customer satisfication. The research bases on the Military Cemetery of burial (deceased mentioned) dependents of martyrs with surve...
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| Format: | Others |
| Language: | zh-TW |
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| Online Access: | http://ndltd.ncl.edu.tw/handle/27vv5n |