The Confirmation of the Key Service Quality Elements of a Taiwan Power Company Branch Office – the Application of the Kano Two-Dimensional Quality Model and Importance Performance Analysis
碩士 === 亞洲大學 === 經營管理學系碩士在職專班 === 102 === This study explores the perceived correlation between the importance of service quality and performance level among general users of a Taiwan Power Company branch office in central Taiwan. After using importance-performance analysis (IPA) to analyze and confi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/sv4qwk |