The relationship between Encountering Difficult Customer and Employee’s Negative Outcomes: Application of Affective Events Theory

碩士 === 國立臺北科技大學 === 經營管理系碩士班 === 102 === In recent years affect at work has been an issue of great interest to researchers and practitioners. However, there has been very little research to precisely model the process in which Encountering Difficult Customers lead to turnover intention in organizati...

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Bibliographic Details
Main Authors: Ming-Fei Hsiao, 蕭銘飛
Other Authors: Jian-Cheng Chen
Format: Others
Published: 2014
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