The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism
碩士 === 國立雲林科技大學 === 企業管理系 === 102 === This study mainly discusses surface acting and deep acting of emotional labors, including customer negative events and workplace bullying, and then inspects moderate effects of optimism towards the two emotional labors stated above. Through questionnaire survey...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/td5fva |