The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism

碩士 === 國立雲林科技大學 === 企業管理系 === 102 === This study mainly discusses surface acting and deep acting of emotional labors, including customer negative events and workplace bullying, and then inspects moderate effects of optimism towards the two emotional labors stated above. Through questionnaire survey...

Full description

Bibliographic Details
Main Authors:	Yi-Ling Pan, 潘宜伶
Other Authors:	Shang-Ping Lin
Format:	Others
Language:	zh-TW
Published:	2014
Online Access:	http://ndltd.ncl.edu.tw/handle/td5fva

id	ndltd-TW-102YUNT0121049
record_format	oai_dc
spelling	ndltd-TW-102YUNT01210492019-05-15T21:23:13Z http://ndltd.ncl.edu.tw/handle/td5fva The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism 顧客負向事件及職場霸凌與情緒勞務關聯性：以樂觀性格為調節效果 Yi-Ling Pan 潘宜伶碩士國立雲林科技大學企業管理系 102 This study mainly discusses surface acting and deep acting of emotional labors, including customer negative events and workplace bullying, and then inspects moderate effects of optimism towards the two emotional labors stated above. Through questionnaire survey procedure, our research collects 187 questionnaires from tax officers. The results show as followings: 1. Customer negative events are positively related to surface acting . 2. Work-related bullying is positively related to surface acting . 3. Person-related bullying is positively related to surface acting . 4. Physically intimidating bullying is positively related to surface acting . 5. Optimism moderated the relationship between customer negative events and deep acting. Shang-Ping Lin 林尚平 2014 學位論文 ; thesis 70 zh-TW
collection	NDLTD
language	zh-TW
format	Others
sources	NDLTD
description	碩士 === 國立雲林科技大學 === 企業管理系 === 102 === This study mainly discusses surface acting and deep acting of emotional labors, including customer negative events and workplace bullying, and then inspects moderate effects of optimism towards the two emotional labors stated above. Through questionnaire survey procedure, our research collects 187 questionnaires from tax officers. The results show as followings: 1. Customer negative events are positively related to surface acting . 2. Work-related bullying is positively related to surface acting . 3. Person-related bullying is positively related to surface acting . 4. Physically intimidating bullying is positively related to surface acting . 5. Optimism moderated the relationship between customer negative events and deep acting.
author2	Shang-Ping Lin
author_facet	Shang-Ping Lin Yi-Ling Pan 潘宜伶
author	Yi-Ling Pan 潘宜伶
spellingShingle	Yi-Ling Pan 潘宜伶 The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism
author_sort	Yi-Ling Pan
title	The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism
title_short	The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism
title_full	The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism
title_fullStr	The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism
title_full_unstemmed	The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism
title_sort	relationship among customer negative events, workplace bullying and emotional labor：the moderating effect of optimism
publishDate	2014
url	http://ndltd.ncl.edu.tw/handle/td5fva
work_keys_str_mv	AT yilingpan therelationshipamongcustomernegativeeventsworkplacebullyingandemotionallaborthemoderatingeffectofoptimism AT pānyílíng therelationshipamongcustomernegativeeventsworkplacebullyingandemotionallaborthemoderatingeffectofoptimism AT yilingpan gùkèfùxiàngshìjiànjízhíchǎngbàlíngyǔqíngxùláowùguānliánxìngyǐlèguānxìnggéwèidiàojiéxiàoguǒ AT pānyílíng gùkèfùxiàngshìjiànjízhíchǎngbàlíngyǔqíngxùláowùguānliánxìngyǐlèguānxìnggéwèidiàojiéxiàoguǒ AT yilingpan relationshipamongcustomernegativeeventsworkplacebullyingandemotionallaborthemoderatingeffectofoptimism AT pānyílíng relationshipamongcustomernegativeeventsworkplacebullyingandemotionallaborthemoderatingeffectofoptimism
_version_	1719113787512979456

The Relationship among Customer Negative Events, Workplace Bullying and Emotional Labor：The moderating effect of optimism

Similar Items