Does customer mistreatment cause negative mood of employee and employee deviance behavior?The moderating effect of coworker support
碩士 === 義守大學 === 企業管理學系 === 103 === Nowadays, those front-line service employees are often suffering from customer mistreatment. The present study aims to explore, first, when service employees suffer the customer mistreatment, will they have negative mood? Second, when service employees suffer the c...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/pdh74p |