The Myth of Quantitative Performance Indicators：Exploring the Organizational Citizenship Behavior and Service Quality in Customer Service Personnel
碩士 === 崑山科技大學 === 企業管理研究所 === 104 === In a highly competitive operational environment nowadays, cost leadership and product differentiation strategies have gradually declined. Only “staff and customer” could play a key role that affects company’s competitive advantage. Company organizations used to...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/w3m97v |