Service Climate and Deviant Behavior Toward Customer:The Moderating Effects of Customer Negative Events and Perceived Organizational Support
碩士 === 國立高雄應用科技大學 === 人力資源發展系碩士班 === 103 === With the rapid growth of Taiwan's service industry, organizations have been paid much attention to the relationship between employees and customers. This study explores the effect of service climate from organization on deviance behavior toward cus...
Main Authors: | , |
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Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2015
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Online Access: | http://ndltd.ncl.edu.tw/handle/46cyr9 |