Applying Text Mining to Customer Complaints on the NTU PPT Forum
碩士 === 龍華科技大學 === 資訊管理系碩士班 === 103 === With the popularity of internet, many consumers comment in the forum, especially complaining about online shopping goods. Currently enterprises deal with customer complaints mostly focus on the complaints obtained by the staffs in the customer service center. T...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92670004760483218290 |