The Study of Service Quality and Customer Satisfaction-Example of the Certificates Check and the Security Inspection of National Immigrtation Agency in Taipei Songshan Airport
碩士 === 康寧大學 === 企業管理研究所 === 103 === This study investigates the service quality and the satisfaction rate of document check and security inspection of National Immigration Agency (NIA) in Taipei SongShan Airport.The study is based on the Conceptual Model of Service Quality created by Parasuraman, Ze...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/vh97y3 |