Survey on Operations and Service Management

碩士 === 國立中興大學 === 科技管理研究所 === 103 === By surveying on the history of operations and service management (OSM), it is found that the evolution of the principles in OSM is essentially governed by four major trends: (1) increasing complexity of production process, (2) expanding scope of quality, (3) inc...

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Bibliographic Details
Main Authors: Yu-Yun Lee, 李育雲
Other Authors: Pui-Fai Sum
Format: Others
Language:en_US
Published: 2015
Online Access:http://ndltd.ncl.edu.tw/handle/33717290663988264058