Applying AHP to Investigate Performance Evaluation Indicators for Customer Service Department in an Outsourced Semiconductor Assembly and Test Services Company from the Perspectives of Foundry Plants
碩士 === 國立交通大學 === 管理學院管理科學學程 === 103 === This study applies Analytic Hierarchy Process(AHP) to select key performance indicators from the perspective of foundry plants for a customer service (CS) department in an outsourced IC assembly house. The main purpose of this research is to serve customers...
Main Authors: | Cheng, Ya-Yun, 鄭雅云 |
---|---|
Other Authors: | Chiang, Chi |
Format: | Others |
Language: | zh-TW |
Published: |
2015
|
Online Access: | http://ndltd.ncl.edu.tw/handle/j53tw2 |
Similar Items
-
A Study on Applying AHP Approach for Selecting Maintenance Vendor of the Semiconductor Foundry
by: Chia-WenYen, et al.
Published: (2012) -
Outsourcing Model Analysis of Customer Service in Semiconductor Equipment Industry by Service Innovation
by: Wang, Chih-Chun, et al.
Published: (2013) -
A Study of Selecting Semiconductor Foundry Services
by: Y.L.Hsu, et al.
Published: (1995) -
A Study of Customer Service Outsourcing Analysis for Semiconductor Equipment Industries
by: Ling-I Chen, et al.
Published: (2005) -
Decision Models for Information Technology Outsourcing For the Semiconductor Industry–Taking a Taiwan''''s Wafer Foundry Company as an Example
by: Mao-Ping Wen, et al.
Published: (2001)