The Relationship Between Emotional Labor And Service Quality: The Moderating Effect Of Aesthetic Labor and Aesthetic Value Combination Of Supervisor-Subordinate
碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 103 === The success of business depends on the quality of service provided to its customers. While the product line and layout are easily imitated, service quality will be the core competence of organization. In prior studies, employee’s emotional labor had grea...
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/18101012168756089972 |