A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example
碩士 === 國立彰化師範大學 === 財務金融技術學系 === 103 === The purposes of this study were to investigate the relationships among emotional labor, job satisfaction, job stress, and job performance when supervisors used 3C mobile device and social Apps.The survey questionnaires as convenience samples were sent to...
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ndltd-TW-103NCUE53160632019-05-15T22:25:31Z http://ndltd.ncl.edu.tw/handle/5792y2 A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example 情緒勞動、工作滿意度、工作壓力與工作績效關聯性之研究─以使用3C行動裝置、社交軟體Apps 員工為例 Yu-Cheng Yang 楊昱成 碩士 國立彰化師範大學 財務金融技術學系 103 The purposes of this study were to investigate the relationships among emotional labor, job satisfaction, job stress, and job performance when supervisors used 3C mobile device and social Apps.The survey questionnaires as convenience samples were sent to use 3C mobile devices, social Apps employees and a total of of 331 valid returns. In this study, ten research hypotheses were developed. Data analysis was used SPSS analysis the relationship among the four research variables. The results showed that emotional labor had a positive effect on job satisfaction, job stress and job performance; job satisfaction had a positive effects on job performance; job stress had a negative effects on job satisfaction and job performance; job stress and job satisfaction not moderated the relationship between emotional labor and job performance; job satisfaction moderated the relationship between job stress and job performance; job stress not moderated the relationship between emotional labor and job satisfaction. The implications and suggestions for future studies are also provided. Ling-Yu Melody Wen 温玲玉 學位論文 ; thesis 128 zh-TW |
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碩士 === 國立彰化師範大學 === 財務金融技術學系 === 103 === The purposes of this study were to investigate the relationships among emotional labor, job satisfaction, job stress, and job performance when supervisors used 3C mobile device and social Apps.The survey questionnaires as convenience samples were sent to use 3C mobile devices, social Apps employees and a total of of 331 valid returns.
In this study, ten research hypotheses were developed. Data analysis was used SPSS analysis the relationship among the four research variables.
The results showed that emotional labor had a positive effect on job satisfaction, job stress and job performance; job satisfaction had a positive effects on job performance; job stress had a negative effects on job satisfaction and job performance; job stress and job satisfaction not moderated the relationship between emotional labor and job performance; job satisfaction moderated the relationship between job stress and job performance; job stress not moderated the relationship between emotional labor and job satisfaction. The implications and suggestions for
future studies are also provided.
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author2 |
Ling-Yu Melody Wen |
author_facet |
Ling-Yu Melody Wen Yu-Cheng Yang 楊昱成 |
author |
Yu-Cheng Yang 楊昱成 |
spellingShingle |
Yu-Cheng Yang 楊昱成 A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example |
author_sort |
Yu-Cheng Yang |
title |
A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example |
title_short |
A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example |
title_full |
A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example |
title_fullStr |
A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example |
title_full_unstemmed |
A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example |
title_sort |
study of the relationships among emotional labor, job satisfaction, job stress, and job performance─using 3c mobile, social apps employees as an example |
url |
http://ndltd.ncl.edu.tw/handle/5792y2 |
work_keys_str_mv |
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