A Study of the Relationships among Emotional Labor, Job Satisfaction, Job Stress, and Job Performance─Using 3C mobile, social Apps employees as an example

• Main Authors: Yu-Cheng Yang, 楊昱成
• Other Authors: Ling-Yu Melody Wen
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/5792y2

碩士 === 國立彰化師範大學 === 財務金融技術學系 === 103 === The purposes of this study were to investigate the relationships among emotional labor, job satisfaction, job stress, and job performance when supervisors used 3C mobile device and social Apps.The survey questionnaires as convenience samples were sent to use 3C mobile devices, social Apps employees and a total of of 331 valid returns. 　　In this study, ten research hypotheses were developed. Data analysis was used SPSS analysis the relationship among the four research variables. The results showed that emotional labor had a positive effect on job satisfaction, job stress and job performance; job satisfaction had a positive effects on job performance; job stress had a negative effects on job satisfaction and job performance; job stress and job satisfaction not moderated the relationship between emotional labor and job performance; job satisfaction moderated the relationship between job stress and job performance; job stress not moderated the relationship between emotional labor and job satisfaction. The implications and suggestions for future studies are also provided.