Identifying problems with customer service personnel and dealing with them, in order to improve customer satisfaction:A Taipower Hualien branch case study of customer service quality
碩士 === 國立東華大學 === 管理學院高階經營管理碩士在職專班 === 103 === Some customer service personnel have a poor attitude when dealing with customers, and this leads to a reduced quality of service. Government-owned businesses generally pride themselves on being customer oriented, and providing a high quality of service....
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| Format: | Others |
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2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/c3a4wt |