The Effect of Quality of Working Life and Workplace Well-being on Service Behavior: The Moderating Effect of Emotional Intelligence

碩士 === 國防大學 === 運籌管理學系 === 103 === The key point to increase the competitive of corporation is service, especially in the financial industry with highly competitive. How does the companies create the advantage in their competitive, the key point is the service behavior of employee. However, the comp...

Full description

Bibliographic Details
Main Authors: Hsia,Wen-Yi, 夏雯儀
Other Authors: Shih,Yuh-chuan
Format: Others
Language:zh-TW
Published: 2014
Online Access:http://ndltd.ncl.edu.tw/handle/s5fy82