Exploring the Impact of Service Recovery on Customer Loyalty in the Traditional Service Sector
碩士 === 國立高雄第一科技大學 === 國際管理碩士學位學程 === 103 === ABSTRACT The contribution of service sector to national economies is getting more and more important, especially in emerging markets. In order to keep the customers, service providers want to serve the service as good as they can. However, they cannot m...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/5tzg48 |