Exploring the mechanisms linking customer negative events, employee withdrawal behaviors and work-family conflict: The moderating effects of core self-evaluation and service training
碩士 === 國立中山大學 === 人力資源管理研究所 === 103 === In the service industries, customer negative event (CNE) has become one of the heavy stressors at workplace and has negative effects on front-line employees and organizations. However, most of the researches now are focused on how CNE plays a role on negative...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4af85k |