Study of Customers’ Service Quality Management:A Case from Hanoi, Vietnam
碩士 === 國立中山大學 === 國際經營管理碩士學程 === 103 === The hospitality industry has seen a tremendous change for recent decades and hospitality business becomes an integral part of the human life. Therefore, due to the development in this industry, the service quality management is one of the most significant con...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/zya6w7 |