Development of an Enterprise Service Desk System with a Perspective of Internal Customer Service
碩士 === 國立中山大學 === 資訊管理學系研究所 === 103 === This study introduces the concept of service science, which transforms business process operations into service processes between internal customers and departments. Herein, we propose a conceptual information system and build an Enterprise Service Desk System...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/62646371065111767925 |