The Relationship among Professional Competence, Relationship Quality and Customer Loyalty:The Case of Ocean Freight Forwarders
碩士 === 中國文化大學 === 國際企業管理學系碩士在職專班 === 103 === This study aims to examine the relationship among professional competence, relationship quality and customer loyalty-the case of ocean freight forwarders. A total of 360 questionnaires were sent to the respondents by google docs, the respondents are A oce...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/vmr364 |