Using Importance-Performance Analysis (IPA) to Investigate Personnel Staffs’ Perceptions of Service Quality in Civil Service Training Center– an Example of Taichung City Government
碩士 === 亞洲大學 === 經營管理學系碩士在職專班 === 103 === This study uses SERVQUAL questionnaire designed by Parasuraman et al. (1988) to investigate personnel staffs’ perceptions of service quality in civil service training center of Taichung city government. Then, importance-performance analysis (IPA) presented by...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4agw6h |