| Summary: | 碩士 === 東海大學 === 企業管理學系高階企業經營碩士在職專班 === 103 === The employee turnover is a big issue for human resource management. Moderate personnel turnover rate may bring a fresh air to an organization and avoid it’s stiff. However, the turnover rate is too high to increase a lot cost for an organization. All the top management hopes to know the employee’s turnover intention’s possibility.
This research is to investigate the correlation among personality characteristics, job characteristics, job satisfaction and turnover intention in Technical Service Industry of on job and leave employees. In order to investigate above each item’s correlation, adopt questionnaire which is random and no name’s way to proceed.
As a result, personality characteristics, Job Characteristics-task identity and turnover intention is no correlation, but found Job Characteristics-skill variety, task significance, feedback and autonomy with turnover intention have a significant correlation, even more will through job satisfaction influence turnover intention. Research results submitted 3 suggestions:
1.Suggest personality characteristics can be use as assistance tool of recruiting selection
2.Suggest rising new employee’s job characteristics’ perception
3.Emphasis employee’s job satisfaction
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