Examining the Influence of Emotional Intelligence on Customer Loyalty：The Mediating Role of Customer Satisfaction
碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 103 === Facing the fierce competition, management of financial institutions has to help service employees make use of their own emotional intelligence when facing a variety of customers so as to improve customer satisfaction and then enhance customer loyalty. The pu...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/xd9jw4 |