Performance Appraisal of Call Center Agents by Neural Networks
碩士 === 淡江大學 === 資訊工程學系碩士在職專班 === 103 === Call center has become the communication bridge between enterprises and customers, agents play an important role to between enterprises and customers. Enterprises in agents training and snares set of assessment criteria need to be developed. How to avoid hu...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/29252169900070323068 |