The Evaluation of Key Service Quality Factors for Low-Cost Carrier Customers Using IPA and Kano Models
碩士 === 致理科技大學 === 企業管理系服務業經營管理碩士班(含碩士在職專班) === 104 === Everyone hopes to choose a good airliner as a good journey start in planning his/ her travel. In addition to traditional airliners, low-cost carriers(LCC) have already become a new choice for travelers. According to The Ministry of Transportat...
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| Format: | Others |
| Language: | zh-TW |
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2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/z87fhx |